At KIVO ACTIVE, we are committed to providing a smooth and reliable shopping experience. We aim to ensure that your sports equipment is carefully packed and delivered safely to your doorstep.
Please review our shipping policy before placing an order.
1. Free Shipping
We are pleased to offer FREE standard shipping on all orders within Malaysia, with no minimum purchase required.
Free shipping applies to eligible delivery addresses within Peninsular Malaysia, Sabah, and Sarawak.
There are no additional standard shipping charges at checkout.
2. Order Processing
All orders are processed during our regular business operating days, excluding weekends and public holidays.
Once your order has been confirmed, our team will prepare and arrange your shipment as soon as reasonably possible.
Please note that processing times may vary during promotional periods, festive seasons, or periods of high order volume.
3. Delivery Time
We provide standard shipping services throughout Malaysia.
Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.
Estimated delivery information may be provided during checkout or after your order has been dispatched.
Please note that delivery estimates are not guaranteed.
4. No Overnight or Express Delivery
KIVO ACTIVE currently does not offer overnight, same-day, or express delivery services.
All orders are shipped using standard delivery services to ensure reliable and efficient order fulfilment.
5. Shipping Coverage
We currently provide shipping services within Malaysia only, including:
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Peninsular Malaysia
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Sabah
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Sarawak
International shipping is not available. We do not currently ship to countries outside Malaysia, including the United States.
6. Order Tracking
Once your order has been shipped, tracking information will be provided where available.
You may use the tracking details to monitor your shipment’s delivery progress through the designated courier service.
7. Delivery Delays
While we strive to ensure timely delivery, occasional delays may occur due to:
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Courier or logistics disruptions.
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Adverse weather conditions.
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Public holidays or peak shopping seasons.
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Incomplete or incorrect shipping addresses.
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Circumstances beyond our reasonable control.
If your shipment is significantly delayed, please contact us for assistance.
8. Incorrect Shipping Information
Customers are responsible for ensuring that their shipping details are accurate and complete at checkout.
If you notice an error in your delivery information, please contact us as soon as possible at kivoactive@outlook.com.
We will make reasonable efforts to assist with address changes before dispatch. However, changes cannot be guaranteed once an order has been shipped.
9. Damaged or Missing Parcels
If your order arrives damaged or your parcel is missing, please contact our customer support team as soon as possible.
Kindly provide your order number, relevant delivery details, and photographs of any damaged items or packaging, where applicable.
Our team will review the issue and assist you with an appropriate resolution in accordance with applicable consumer protection laws.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
KIVO ACTIVE SDN BHD
Company Registration No.: 202601040535 (1702630-K)
Address:
55-2, Jalan Sepah Puteri 5/1B,
Pusat Dagangan Seri Utama,
Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia.
Email: kivoactive@outlook.com
© 2026 KIVO ACTIVE SDN BHD. All Rights Reserved.