Privacy Policy - kivoactive-sb.com

At KIVO ACTIVE, operated by KIVO ACTIVE SDN BHD (202601040535 / 1702630-K), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our sports equipment, or interact with our services.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, payment status, and delivery details.
Payment Information: Payment transaction details processed through secure third-party payment service providers.
Technical Information: IP address, browser type, device information, cookies, and website usage data.
Communication Information: Messages, enquiries, reviews, and feedback submitted through our website or customer service channels.

We may collect information directly from you or through our website, service providers, and other lawful sources.

2. How We Use Your Information

Your personal information may be used to:

Process, confirm, and deliver your orders.
Manage payments, refunds, returns, and exchanges.
Provide customer support and respond to enquiries.
Send order confirmations, delivery updates, and service notifications.
Improve our website, products, and shopping experience.
Send promotional offers and marketing communications where permitted by law.
Detect fraudulent transactions and protect website security.
Fulfil our legal, regulatory, and accounting obligations.

Where information is required to process an order or provide a requested service, failure to supply it may prevent us from completing that service.

3. Disclosure of Personal Information

We do not sell your personal information to third parties.

We may share necessary personal information with trusted third parties, including:

Payment gateway and financial service providers.
Courier, shipping, and logistics partners.
Website hosting and IT service providers.
Customer support and marketing service providers.
Professional advisers and regulatory authorities where required by law.

These parties may only process personal information for authorised purposes, subject to applicable confidentiality and data protection requirements.

4. Data Security

We take reasonable technical, organisational, and administrative measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we strive to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and enhance your shopping experience.

You may adjust your browser settings to manage or disable cookies. However, certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will obtain your consent before using non-essential cookies.

6. Marketing Communications

With your consent or where otherwise permitted by law, we may send you information about new arrivals, promotions, special offers, and product updates.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us at kivoactive@outlook.com.

Opting out of promotional messages will not affect essential communications relating to your orders or transactions.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, tax, accounting, and regulatory requirements.

When your personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.

8. Your Privacy Rights

In accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA), as amended, and other applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent to certain processing activities, subject to applicable legal requirements.
Request that we stop processing your information for direct marketing.
Exercise other applicable rights, including data portability where relevant legal requirements are met.

To exercise your rights, please contact us using the details provided below. We may request verification of your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. KIVO ACTIVE is not responsible for the privacy practices, security, or content of these external websites.

We encourage you to review their privacy policies before sharing your personal information.

10. International Data Transfers

Some of our service providers may process or store personal information outside Malaysia.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable Malaysian data protection requirements.

11. Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information without the necessary consent, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

KIVO ACTIVE reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

KIVO ACTIVE SDN BHD
Company Registration No.: 202601040535 (1702630-K)

Address:
55-2, Jalan Sepah Puteri 5/1B,
Pusat Dagangan Seri Utama,
Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia.

Email: kivoactive@outlook.com

We are committed to handling your personal information responsibly and in accordance with applicable Malaysian data protection laws.